REFUND AND RETURNS POLICY
INTRODUCTION At ZEKIS, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a transparent refund and returns process.
ELIGIBILITY FOR RETURNS
Condition: Items must be unused, undamaged, and in original packaging.
Timeframe: Return requests must be initiated within 30 days of receipt.
Proof of Purchase: A valid receipt or order number is required.
NON-RETURNABLE ITEMS
Custom or personalized items.
Gift cards.
Items marked as final sale.
RETURN PROCESS
Initiate a Return: Contact us at info@zekis.site with your order details.
Approval: Await confirmation and return instructions.
Shipping: Send items to the address provided. Customers are responsible for return shipping costs unless the product is defective.
REFUNDS
Inspection: Returns are inspected upon receipt.
Processing Time: Refunds are processed within 7-10 business days after inspection.
Method: Refunds are issued to the original payment method.
EXCHANGES We offer exchanges for defective or damaged items. Contact us at info@zekis.site within 7 days of receipt to initiate an exchange.
CONTACT US Address: 56171 Boggy Trl, Callahan, Florida
Phone: (904) 879-1862
Email: info@zekis.site
LAST REVISED: December 13, 2024